STANGO FAMILY, SWITZERLAND
We have been back in Switzerland a few days now and I just wanted to write a quick thank you to you and everyone at Phoenix for our amazing trip to Armenia.
You have been extremely professional and organized throughout. This makes a big difference and gives lots of confidence in your company.
The hotels were all very good and beyond our expectations. We always got a very large and clean room and the staff were always friendly and helpful.
Finally, Vahagn was fantastic. We liked him very much as a driver and guide but also a person. He was amazing with our three year old daughter and really looked after her everywhere we went. His knowledge of photography is great and he always knew the best spots to get some wonderful photos.
He is not so confident with his English but he was still able to tell us lots about the sights we visited and he knows a lot about Armenian history and culture.
Overall, it was a fantastic trip and we would definitely use you again should we return and we will recommend you to anyone else interested in visiting Armenia.
Many thanks once again,
DAGMAR & PETER RUPP, GERMANY
Dear Phoenix Tour,
We had a wonderful time in Armenia, especially thanks to our fantastic tour guide. She was incredibly knowledgeable and had answers to all our questions. Beyond that she was just lovely and made our trip to be unforgettable. In addition, we would like to thank you for your great organization work; everything was just perfect.
If we ever come back to the region we will definitely do the bookings with the help of your agency. And we have already recommended you to friends that think of traveling to Armenia next year;))
Take care and greetings from Germany,
Dagmar and Peter
MARIA TJANDRA, INDONESIA GROUP
Greetings from Jakarta again, we all landed safely last night and I’m back in the office. Indeed we have great times. Good local guide like Sona makes our trip so enjoyable. She is so knowledgeable with the history and we all learn more about Orthodox religions ha..ha.ha..
EDOARDO MARAZZI & ZUBEIDA, BERGAMO, ITALY
Gentile Phoenix Tour Armenia
La miglior guida che si possa trovare. Gentile, preparato, sempre disponibile; è stato un viaggio indimenticabile e un piacere scoprire l’Armenia!
MAUREEN HICKEY, USA
Dear Phoenix Tour,
I had a wonderful trip and Ara was absolutely fantastic and so accommodating. I can honestly say that I enjoyed every place that we went. I really learned so much about both countries. What is so nice about having a private tour is that you can see so much in a short time. I hope to go back soon in the near future with my children. Please free to use me as a reference anytime. I don’t mind if someone wants to email me to ask me some questions.
JAN JENNINGS, AUSTRALIA
Dear Vahagn from Phoenix Tour Armenia,
Thank you so much for the past few days in Armenia. It has been wonderful for me!
The trip organized by Phoenix Tour Armenia was carried out at a high level. We have received a comprehensive overview of Armenian history from the ancient Urartu state to this day. Beside that we could travel with Air Tram in Tatev, taste wine in Areni village and brandy in Ararat factory. The great experience was a three-day bus ride in the mountainous regions of Armenia.
Our trip was held on the week when the Great Son of Armenia Charles Aznavour died. This gave a special emotional staining to our visit – the colorful fountains on the Republic square played his songs throughout the whole week. The Armenian people’s attitude to the singer’s decease was very touching.
Both, the guide Shushanik Kostandjan and the bus driver Armen, were highly appreciated by all 12 members of our tourist group. It was exceptionally sympathetic when Shushanik always turned to the travel community, using the word “druzja”. Her explanations on Armenian history and various sights were well thought out and thorough. She always left us enough time for independent sightseeing.
The bus driver, however, made a miracle when he was able to drive us through the traffic jam along the paths to the Saghmosavank monastery. Also, on narrow and occasionally very holey mountain roads, he showed a firm hand and a cold nerve – we all could feel ourselves very safe in the bus he was driving.
Accommodation in Jerevan Hotel Silachi was on the very high level, the hotel staff friendly and professional, breakfast varied and tasty. The hotel “Mina” in Gori also had a good level. On the other hand, in the hotel Blue Sevan we could felt the spirit of the Soviet era. Although the fresh fish caught from Sevan for dinner was delicious, then the breakfast offered at this hotel was very poor. It may not be coincidental that, after visiting this hotel, several tourists suffered from indigestion.
So, I arrived at the critical side of the feedback, which will surely be of more interest to you than the praises. If the preceding very likely represents the common position of our group, then following remarks belong personally to me.
The travel program was very tight, at times even tiring. Perhaps this was the fault of the order provided by the Phoenix Tour’s Estonian partner. Of course, monasteries and churches have an important place in Armenian history, and each one is special. However, for the average tourist, seven different churches / monasteries are not much different from each other. Rather, into the program could be included something related to contemporary Armenian culture and society. Surely there would have been people in our group who would have been interested in visiting a concert, theater or museum / gallery.
A bit more would have liked to hear and see what is related to the recent history of Armenia – how Armenia has been developing since 1991, when the state, like Estonia, regained its independence. In Estonia, tourism groups are usually able to visit either a parliament or a government building, where they are introduced with political developments. Of course, for all people of Estonia, the fate of Nikol Pashinyan’s government is now at the center of attention and they look at this with great sympathy.
These are just a few thoughts and suggestions that could be considered in the future, but they did not have to be part of our program of course. In fact, according to the program prepared for us, our travel arrangements were carried out at a very high level. I and my companions were very pleased with the trip.
YEJIN LEE, SOUTH KOREA
Hello- greetings from Korea.
I came back to Korea and am writing this email to give you the proper thanks. It has been a amazing, perfect trip. Ara-the driver was a wonderful guy who not only gave us a transportation and explanations, but also tried to help us no matter what happened. Thanks to you, Ara, and other staff in your agency, we now feel like Armenia is a very close country. I definitely recommend a trip to Armenia to many people I know.
The only things I feel less amazing were as below, but once again the trip was great and things I am about to mention was tiny. So no offense!
1. The winery in Areni was quite disappointing. It was barely a winery but a tiny store. If you recommended a bigger one where we can look around cellars and listen about how their wine is made, it would have been much greater.
2. The local guy who took us to the “Symphony of Stones” in Garni was quite rude. At the “Symphony of Stones”, we asked him if we could get off the car and take some pictures and he said, “If you do, you walk 600 m and come back.” We got off and took some pictures at the end, but what he said sounded like a threat since he was a stranger to us. Mom and Dad said, “only if Ara was here!” And I felt the same.
Other than these, we were happiest people in Armenia all the time. Thanks again. And I hope to see you again someday!
JOHN, LIZ, JEN & JORJANN, USA
We just had the most amazing and memorable trip with Sahakanush and Gagik all around Armenia. Every place we went was beautiful and we learned so much about the country, people and history. We could not have asked for a better guide – Sahakanush was a phenomenal guide and answered all our questions. She taught us so much about Armenia and showed us amazing hospitality.
It is difficult to say our favorite part because we enjoyed everything. However, our favorite experience was our day at the Gnishik National Park. The jeep drive through the park was AMAZING and unforgetable. We 100% recommend this trip to everyone who is adventurous and active.
The hike was gorgeous and we had a wonderful local guide here as well. It was fascinating to see the Bezoar goats and understand the conservation effects involved to protect these endangered species.
Our favorite hotel was the Silachi Hotel in Yerevan. Our least favorite was Noy Resort, because there was a baptism party at the hotel so service was not as good as we have come to expect in Armenia.
We have truly had the most incredible experience in Armenia. Thank you for organizing everything and providing us such fantastic guide, driver and local guides. Our trip was a once in a lifetime, beautiful, journey and we will never forget it!
ROBYN SUMMERHAYES, AUSTRALIA
Just a quick note to say I really enjoyed my recent tour of Georgia & Armenia. Really loved the countries and wish I had had more time. Vahagn was very good and looked out for me.